Delivery
*exclusions apply. Please see table below

Delivery

Okay, how do we get you your stuff?

All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc). Items can be delivered on our next working day or two working day (48 hour) as long as they are ordered before 14:00 hours (Mon - Fri). If you order before 2pm on a Friday and choose Next Working Day your delivery will take place on Monday. All orders placed after 2pm on Friday will be sent Monday. Larger items may be subject to additional delivery costs depending on shipping location. We reserve the right to contact customers after orders have been placed to inform them of any delivery cost increase.

United Kingdom


  Royal Mail DPD DPD DPD
  3 - 5 Working days 2 Working days Next day Saturdays
UK Mainland £2.95 (FREE over £50) £4.95 £6.95 £12.99
UK Highlands and Islands (inc Ch Islands) £2.95 (FREE over £50) £6.95 ---- ----
Northern Ireland £2.95 (FREE over £50) £6.95 ---- ----
Signature required Signature required Signature required Signature required Signature required

Orders sent for next day or two day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

Please note we cannot accept next day deliveries to the following postcodes. IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland, GY - Guernsey, JE - Jersey

For our next day delivery service we use DPD, who offer a one hour delivery slot to stop you from waiting in all day. Before they send the goods out for delivery in the morning they will send you a SMS text message and an e-mail telling you within which hour time-frame they expect to deliver your goods. For this reason we encourage you to include your mobile phone number and an e-mail address of which you can check your details when placing an order.



Worldwide delivery


  Standard under 2kg
(tees, jeans, shoes, etc)
Priority under 2kg
(tees, jeans, shoes, etc)
Standard over 2kg
(luggage, large orders)
  7 - 10 Working days 2 - 5 Working days 2 - 5 Working days
Australia £15.00 --- £75.00
Austria £9.99 (FREE over £50) £14.99 £19.99
Belgium £9.99 (FREE over £50) £14.99 £19.99
Bosnia £9.99 (FREE over £100) £29.99 £29.99
Bulgaria £9.99 (FREE over £100) £29.99 £29.99
Canada £15.00 --- £75.00
Canary Islands £15.00 --- £75.00
Croatia £9.99 (FREE over £100) £29.99 £29.99
Czech Rep £9.99 (FREE over £50) £14.99 £19.99
Denmark £9.99 (FREE over £50) £14.99 £19.99
Estonia £9.99 (FREE over £100) £19.99 £19.99
Finland £9.99 (FREE over £100) £19.99 £19.99
France £9.99 (FREE over £50) £14.99 £19.99
Germany £9.99 (FREE over £50) £14.99 £19.99
Gibraltar £15.00 £30.00 £75.00
Greece £9.99 (FREE over £100) £29.99 £29.99
Hungary £9.99 (FREE over £100) £19.99 £19.99
Iceland £9.99 (FREE over £100) £29.99 £29.99
Ireland £9.99 (FREE over £50) £14.99 £19.99
Italy £9.99 (FREE over £50) £14.99 £19.99
Japan £15.00 --- £75.00
Latvia £9.99 (FREE over £100) £29.99 £29.99
Lithuania £9.99 (FREE over £100) £29.99 £29.99
Luxembourg £9.99 (FREE over £50) £14.99 £19.99
Netherlands £9.99 (FREE over £50) £14.99 £19.99
New Zealand £15.00 --- £75.00
Norway £15.00 £29.99 £50.00
Poland £9.99 (FREE over £100) £19.99 £19.99
Portugal £9.99 (FREE over £100) £19.99 £19.99
Russia £15.00 --- £75.00
Slovakia £9.99 (FREE over £50) £14.99 £19.99
Slovenia £9.99 (FREE over £100) £19.99 £19.99
Spain £9.99 (FREE over £50) £14.99 £19.99
Sweden £9.99 (FREE over £100) £19.99 £19.99
Switzerland £15.00 £35.00 £50.00
United States £15.00 --- £75.00
Signature required Signature required Signature required Signature required


What happens if I'm not in to accept my delivery?

Orders sent for next day or two day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

We use DPD and the Royal Mail for our deliveries. Both will try to deliver at the delivery address first and if there is nobody in they will try again the next day. If after two attempts the delivery cannot be made they will leave a calling card and take the parcel to your local sorting office / delivery depot.

Hardcloud Ltd reserve the right to amend orders placed with incorrect delivery options without notice.

Hardcloud Ltd reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Any items returned to us without being delivered will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

Any incorrect address details input by the customer on their order which causes the parcel to be delivered incorrectly will be at the liability of the customer, it will be up to the customer to try and retrieve the parcel themselves at their cost.

Any delivery errors must be reported within 7 days of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

There must be someone at the delivery address to receive parcel, where a signature is required our courier will only attempt re delivery once, after this the goods will be returned to Hardcloud Ltd, this may take up to 10 working days.

For delivery enquiries please e-mail info@hardcloud.com or call 0844 415 7818


 

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