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| Returns must be UNUSED with the ORIGINAL TAGS attached, in the ORIGINAL BAG and in a resalable condition.
Our full returns policy outlined is below. What if I need to send something back for exchange or refund? It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. (Please note refunds are made back to the original card the transaction was made with). All purchases on Hardcloud.com are covered by a 14 day exchange or refund guarantee. Basically if you don't dig it, or you need to swap it please follow the process below. In all return correspondence please quote or have to hand your - Order ID/Order number, the items you wish to return (size, quantity etc), and let us know if you would like an exchange or refund. Then choose option A or B. A. Please e-mail info@hardcloud.com marking the subject as - Return and your "Order ID" or B. Please call 0844 415 7818 to request your unique returns number. This returns number must be clearly marked on the outside of the package sent back to us. Please send returns to Hardcloud.com returns Unit M3 Hilton Park Church Farm Lane East Wittering West Sussex PO20 8RL UK For return enquiries please e-mail info@hardcloud.com or call 0844 415 7818 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- No return will be accepted without this number marked clearly on the outside of the package. You can return your order, to the address above, within 14 days of the date you receive your order. Returns older than 14 days will not be accepted, unless agreed by Hardcloud in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requiresa signature upon delivery. Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received themwe reserve the right to refuse such returns or exchanges. (Examples - dog hair, makeup, smoke smell etc). We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods. If you return an item to us that is faulty or have a problem order of any kind, we will pay for the cost of the return postage. Non-refundable items - Please note Hardcloud.com does not accept / allow refunds or exchanges on underwear (e.g. boxer shorts, pants) for hygiene reasons, so please select your size carefully. |
