Delivery Rates & Information

Okay, how do we get you your stuff?

  • Hardcloud.com will despatch your order within one working day of it being placed, subject to stock levels. If there is going to be a delay for any reason we will let you know.
  • All quoted delivery times are based on standard working days i.e. Mon-Fri (excluding public holidays etc).
  • Items can be delivered on our next working day or two working day (48-hour) services, providing orders are placed before 15:00 hours (Mon-Fri).
  • All orders placed after 3pm on Friday will be sent Monday.
  • Larger items may be subject to additional delivery costs depending on shipping location. We reserve the right to contact customers after orders have been placed to inform them of any delivery cost increase.

Order by 3pm for next working day delivery.

We still offer free UK delivery on all orders.

Orders sent for next day or two day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

 

United Kingdom Mainland

  Royal Mail Standard Royal Mail 1st Class Interlink/DPD
Time frame 3 - 5 Days 1 - 2 Days Next Working Day
Up to 1 kg FREE £3.50 £5.95
Up to 2 kg FREE £4.95 £5.95
Up to 3 kg FREE £5.95 £5.95
More than 3 kg FREE Not Available £5.95
Signature required No Yes Yes

 

United Kingdom Islands and Highlands

  Royal Mail Standard Royal Mail 1st Class Interlink/DPD
Time frame 3 - 5 Days 1 - 2 Days 2 Working Days
Up to 1 kg FREE £3.50 £19.95
Up to 2 kg FREE £4.95 £19.95
Up to 3 kg FREE £5.95 £19.95
More than 3 kg FREE Not Available £21.95
Signature required No Yes Yes

Please note we cannot accept next day deliveries to the following postcodes. AB13, 14, 21-23, 30-45, 51-56, 99 and all IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland, GY - Guernsey, JE - Jersey

For our next day UK delivery service we use Interlink, who offer a one hour delivery slot to stop you from waiting in all day. Before they send the goods out for delivery in the morning they will send you a SMS text message and an e-mail telling you within which hour time-frame they expect to deliver your goods. For this reason we encourage you to include your mobile phone number and an e-mail address of which you can check your details when placing an order.

 

Europe Zone 1 Delivery

Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Republic of Ireland, Slovakia, Spain

  International Airmail International Courier
Time frame 7 - 14 Days 3 - 5 Working Days
Up to 500g £3.95 £33.00
Up to 1 kg £5.95 £33.00
Up to 1.5 kg £9.95 £33.00
Up to 2 kg £14.95 £33.00
More than 2 kg Not Available £33.00
Signature required No Yes

 

Europe Zone 2 Delivery

Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

  International Airmail International Courier
Time frame 7 - 14 Days 3 - 5 Working Days
Up to 500g £3.95 £36.00
Up to 1 kg £5.95 £36.00
Up to 1.5 kg £9.95 £36.00
Up to 2 kg £14.95 £36.00
More than 2 kg Not Available £36.00
Signature required No Yes

 

Europe Zone 3 Delivery

Bulgaria, Greece, Latvia, Lithuania, Romania

  International Airmail International Courier
Time frame 7 - 14 Days 3 - 5 Working Days
Up to 500g £3.95 £39.00
Up to 1 kg £5.95 £39.00
Up to 1.5 kg £9.95 £39.00
Up to 2 kg £14.95 £39.00
More than 2 kg Not Available £39.00
Signature required No Yes

 

Europe Other Delivery

  International Airmail International Courier Switzerland International Courier Norway
Time frame 7 - 14 Days 3 - 5 Working Days 3 - 5 Working Days
Up to 500g £3.95 £65.00 £72.00
Up to 1 kg £5.95 £65.00 £72.00
Up to 1.5 kg £9.95 £65.00 £72.00
Up to 2 kg £14.95 £65.00 £72.00
More than 2 kg Not Available £65.00 £72.00
Signature required No Yes Yes

 

Worldwide Delivery 

  USA & Canada Airmail International Courier USA & Canada Rest of World Airmail International Courier Rest of World
Time frame 7 - 14 Days 3 - 5 Working Days 7- 14 Working Days 3 - 5 Working Days
Up to 500g £4.95 £85.00 £5.95 £125.00
Up to 1 kg £9.95 £85.00 £11.95 £125.00
Up to 1.5 kg £14.95 £85.00 £17.95 £125.00
Up to 2 kg £19.95 £85.00 £22.95 £125.00
More than 2 kg Not Available £85.00 Not Available £125.00
Signature required No Yes Yes Yes



What happens if I'm not in to accept my delivery?

Orders sent for next day or two day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

We use Interlink and the Royal Mail for our deliveries.  Both will try to deliver at the delivery address but if there is nobody available they will leave a calling card.  Your parcel will be returned to the local sorting office/delivery depot, so please follow the instructions on the calling card to rearrange delivery.  

Hardcloud Ltd reserve the right to amend orders placed with incorrect delivery options without notice.

Hardcloud Ltd reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Any items returned to us without being delivered will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

Any incorrect address details input by the customer on their order which causes the parcel to be delivered incorrectly will be at the liability of the customer, it will be up to the customer to try and retrieve the parcel themselves at their cost.

Any delivery errors must be reported within 7 days of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

For delivery enquiries please e-mail info@hardcloud.com or call 01634 731307.